After nine years working in GP practice, I know that the ‘8 AM telephone scramble’ is a frustration for both staff and patients. Thankfully, the landscape of UK healthcare is changing
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Having spent years behind a busy GP reception desk, I know how frustrating it can be for patients to navigate the system. Today, digital platforms are helping to bridge that gap, aiming to make primary care more accessible and responsive
Patients now expect the same convenience from healthcare that they see in their everyday banking apps. Gone are the days of waiting on hold at 8am. Today, integrated patient portals and video consults provide the speed and flexibility we have been craving
As someone who spent nearly a decade in GP administration, I’ve seen firsthand how challenging navigating patient access can be
Patients now expect the same convenience from healthcare that they get from high-street banking. After years in NHS admin, I have seen how video consults and secure messaging shift the dynamic. It is no longer just about waiting for a letter
After nine years working behind the scenes in GP practices, I know how frustrating traditional referral and booking systems can feel