Operating Models and Service Clarity: Why the Details Decide Long-Term Success

https://aged-wiki.win/index.php/How_a_$12M_SaaS_Vendor_Was_Forced_to_Renegotiate_a_7-Year_Maintenance_Deal_Before_Feb_3,_2026

Why support collapses when nobody agreed who owns the service I’ve seen this play out in three different industries: a SaaS startup, a regional bank, and a government IT program. The pattern is the same