After testing AI customer service platforms for years, I’ve seen how 'assist vs...

https://www.pure-bookmark.win/ai-customer-service-tools-in-2026-aren-t-about-replacing-agents-but-helping

After testing AI customer service platforms for years, I’ve seen how 'assist vs resolve' changes the game. In 2026, top tools automate up to 70% of routine tasks within a week, cutting costs to as low as $0.30 per interaction